FAQ

Q：Can I receive the vape pens quickly?

A:Yes. We have United States /United Kingdom/ European Union warehouses. Orders from these regions can be shipped locally and faster delivery 2-5 Delivery.

Q:How many days can I receive from  overseas warehouse?

A:2–5 business days, depending on location and the courier service used.

Q:How can I check which products are in stock in your USA/UK/EU warehouse?

A:Contact me to get the latest stock list. 

Q: Offer same-day or next-day shipping from your overseas warehouse?

A:Yes. Most orders placed before 2 PM local warehouse time will be processed and shipped out the same day.

Q: What is after-sales service?
A: We check our products one by one before we pack and ship to make sure the quantity and in good condition. All items are professionally packed with great care to ensure safe delivery.If in case of any defect items occurred, please show us pics and videos, replacement will be offered with your next order.

Q:What are the precautions for using the product?
A:1.Our Vape only use computer to charging no fast charging cable
2.Charging time: 30 minutes
3.After filled oil, cap the pen within 3-5 minutes to avoid oil leakage.

Q: What is the MOQ for OEM order?
A: MOQ is 1000-2000PCS.
We have a lot OEM orders.We have professional team to design if you need.
We will provide samples for you to check before mass production.
We keep your design confidential.

Q: Can I get sample?

A: We welcome send sample to test and check quality. We offer free sample to you .
You just pay for shipping cost or this courier cost charge will be deducted from the payment for formal order.

Q: Do you have any certificates?
A: Yes, all our product have passed CE,RoHS,FCC,FDA certificates.